Emergency Dispatcher

About This Role

This contract assignment is for an Emergency Dispatch Specialist to join the Global Security Operation Center (GSOC) team. The GSOC serves as an emergency services and business communications hub within Security and Fire Operations, improving the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire Operations, including Emergency Medical Services, and enables production across the domestic United States.

Responsibilities

• Answer and enter emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
• Provide approved Pre-Arrival Instructions according to policies and procedures
• Make required and requested notifications
• Work in a team environment
• Support training and Standard Operating Procedures (SOP) formulation as needed
• Be Emergency Medical Dispatch (EMD) trained in-house
• Maintain excellent attendance
• Provide excellent, empathetic customer service and professionalism with all client interactions in a crisis communications center environment
• Work under stressful situations in a collaborative team environment
• Hear and understand multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
• Make critical decisions in real-time

Requirements

• 1+ years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services
• 1+ years of experience multi-tasking in a critical/crisis oriented, team environment
• Experience using Microsoft Office Applications (Word, Excel, PowerPoint)
• Experience with the position responsibilities of this position

Nice to have:

• Bachelor's degree or equivalent work or military experience

Benefits

• Optional Medical, Dental, Vision, 401K

Important Details

• Schedule: rotating schedule and variable shifts, including night shifts, weekends, and holidays
• Contract: assignment through a Boeing approved 3rd party

About the Company

The Boeing Company is a global aerospace company that designs and manufactures airplanes, rotorcraft, rockets, satellites, telecommunications equipment, and missiles worldwide.