About This Role
Receiving emergency calls and dispatching personnel is the core of this job, which plays a crucial role in ensuring public safety. This challenging yet rewarding position suits a dedicated, detail-oriented individual who can remain calm under pressure.
Responsibilities
- Receive emergency calls from the public and transcribe necessary information accurately
- Operate phone systems and radio equipment to dispatch emergency personnel
- Remain calm and composed while gathering information from callers in high-stress situations
- Prioritize calls based on the level of urgency and dispatch appropriate resources
- Provide instructions to callers on how to perform life-saving techniques until help arrives
- Monitor and track the location of emergency units in the field
- Maintain accurate records of all calls, dispatches, and related activities
- Collaborate with other emergency response agencies to coordinate a timely and effective response
Requirements
- Previous experience as an emergency dispatcher or in a related field is preferred but not required
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong problem-solving skills and ability to think quickly under pressure
- Proficient in data entry and computer operations
- Conflict management skills to handle difficult callers or situations
Benefits
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Important Details
- Schedule: 4, 10-hour shifts per week; shifts rotate every 2 months and include day, mid, and night shifts, weekends, and holidays; dispatchers must have the ability to work any assigned shift
Application Process
- Submit your resume and cover letter detailing any relevant experience