Position Summary:
This position assists the public in dispatching Police, Fire, or Emergency Medical Services; and to provide callers with instructions until the requested service can arrive on scene.
Primary Job Tasks:
- Operates a countywide communication system.
- Receives calls for service, inquiries and requests assistance from Police, Fire and Emergency Medical Services.
- Collects pertinent information from callers and disseminates that information to responding units or agencies.
- Determines the priority level of requests for services and mitigates those calls that can be handled without department resources to a response; dispatches personnel and equipment by radio to accidents, crimes, disturbances, etc.
- Maintains status and awareness of police, fire or other City personnel and activities and monitors alarms; provides information to personnel as needed.
- Enters, maintains and validates computer entries, inquiries and teletypes through the National Criminal Information Center (NCIC), and monitors NCIC for teletypes from other agencies.
- Inputs warrants, orders of protection and trespassing orders in the Records Management System.
- Requests driver history reports and driver license photos through the Tennessee Criminal Information Center (TCIC) for arrests or investigative purposes; enters orders of protection in the NCIC.
- Processes all paperwork, data entry and alert notifications for all missing persons, stolen vehicles, arrested individuals, etc.
- Answers non-emergency telephone calls and requests for information from the public on laws, ordinances and various locations in the County.
- Takes after-hours calls for the Electric Department and Public Works and calls out the appropriate on-call personnel.
Knowledge, Abilities and Skills:
- Knowledge of City, State, and Federal laws, rules and regulations regarding emergency communications and criminal justice information systems.
- Knowledge of equipment utilized in police communications including radio console and telephone and computer-aided dispatch equipment.
- Knowledge of personal computers, hardware and software.
- Knowledge of police patrol and fire response procedures.
- Knowledge of or ability to learn City geography.
- Skill in quickly and accurately obtaining pertinent information.
- Skill in operating a base radio station and utilizing radio codes and phonetic alphabet.
- Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
- Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.