Emergency Communications Dispatcher

Duties:

• Receive emergency calls from the public and transcribe necessary information accurately
• Operate phone systems and radio equipment to dispatch emergency personnel
• Remain calm and composed while gathering information from callers in high-stress situations
• Prioritize calls based on the level of urgency and dispatch appropriate resources
• Provide instructions to callers on how to perform life-saving techniques until help arrives
• Monitor and track the location of emergency units in the field
• Maintain accurate records of all calls, dispatches, and related activities
• Collaborate with other emergency response agencies to coordinate a timely and effective response

Experience:

• Previous experience as an emergency dispatcher or in a related field is preferred but not required
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong problem-solving skills and ability to think quickly under pressure
• Proficient in data entry and computer operations
• Conflict management skills to handle difficult callers or situations

This is a challenging yet rewarding position that plays a crucial role in ensuring public safety. If you are dedicated, detail-oriented, and able to remain calm under pressure, we invite you to apply for this important role.

Please submit your resume and cover letter detailing any relevant experience.

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person