About This Role
This role as a Communications Specialist involves answering emergency medical and fire calls and dispatching ambulances and fire resources to locations requesting help. As a call taker, you will process emergency medical and fire-related calls using established protocols, providing instructions to callers for patient care and safety until help arrives. The position also entails dispatching the closest appropriate response resource and communicating safety concerns to determine necessary precautions or equipment.
Responsibilities
- Answer emergency medical and fire calls for service
- Dispatch ambulances and fire resources to locations requesting help
- Process emergency medical and fire-related calls using established protocols
- Give callers instructions to begin patient care and safeguard themselves until help arrives
- Send the closest appropriate response resource to the scene
- Communicate safety concerns involving patients and responders to determine additional precautions or equipment needed
Requirements
- EMT qualification (immediate openings available for candidates with this qualification)
- Ability to type a minimum of 35 wpm
- Excellent verbal, written, and interpersonal communications skills
- Ability to multi-task, attentive to detail in various forms
- Ability to work varied shifts (days, nights, weekends, holidays)
- Upon hire, complete and pass E.M.D. Training
- Upon hire, complete and pass EMT Course (if no prior EMT course completion)
Benefits
- Medical, Dental and Vision insurance (Ultra-low medical premium with free dental & vision for employee coverage)
- Company matched 401K retirement plan
- Dedicated, embedded mental health clinician who is available for all employees
- Holiday Bonus
- Company paid Short & Long Term Disability coverage
- Tuition Reimbursement
- AD&D, Life & Critical Illness insurance
- HSA option with company contribution
- Pet Insurance
- 11 company recognized holidays that includes an employee designated holiday
- High bank limit PTO plan with a self-directed cash out provision
- Gym Membership reimbursement
- Service awards program
- Company provided Uniforms
- Relocation assistance
Important Details
- Next hiring cohort will begin in August 2026 for candidates who have not previously completed an EMT course
- All Communications Specialists must have completed or will need to complete an EMT course within 6 months of hire
