Embedded Ai Expert

• Cresta is seeking an Embedded AI Expert to join our team and work closely with our customers in a tactical execution role
• As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports
• Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers’ own analysts
• Work closely with customers to operationalize their program strategy using Cresta’s self-service product, Opera
• Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions
• Utilize Cresta’s voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer
• Monitor trends and anomalies using Cresta’s tools to identify emerging topics and insights in customer conversations
• Use Cresta’s self-service tools to align the customer’s business priorities with the contact center operations
• Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data
• Offer ongoing mentoring and support to the customer’s own analysts, guiding them in effectively utilizing Cresta tools
• Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta’s solutions

Benefits

• Weekly lunch & learn
• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
• Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams
• Strong problem-solving skills to analyze complex data and provide actionable recommendations
• Comfortable working with SaaS software and quickly adapting to new tools and technologies
• Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides
• Contact center experience preferred
• Comfortable speaking with senior level executives at customers
• Familiarity with speech analytics is preferred, but not critical
• 1-5 Years relevant experience