Email/Chat Agent

About This Role

This non-voice agent role involves handling customer interactions through email and chat, ensuring accurate information and efficient resolution of inquiries. The position is for urgent hiring in Metro Manila sites and is part of a growing team.

Responsibilities

• Manage non-voice account tasks including data entry, email correspondence, and chat support
• Provide accurate information and resolve inquiries through written communication
• Process service requests, updates, and follow-ups efficiently
• Ensure high-quality and timely responses to customer queries and issues
• Maintain detailed records of interactions and transactions
• Meet performance targets for productivity, quality, and customer satisfaction

Requirements

• High school diploma or equivalent (college graduate preferred)
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Benefits

• Paid training