Elite Banker - Inbound

About This Role

This Elite Banker role focuses on supporting branch banking operations by providing high-quality service to walk-in customers. The position involves servicing clients across various segments, resolving queries, and assisting the Service Officer as required. It also includes non-transactional servicing, reconciliation, and cross-selling financial products.

Responsibilities

• Service walk-in customers across all segments, ensuring prompt and courteous assistance
• Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products
• Act as a backup to the Personal Banker during peak hours or absences
• Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts
• Resolve customer queries efficiently and professionally
• Identify and capitalize on business opportunities sensed during customer interactions
• Deliver a high-quality customer experience to encourage retention and positive word-of-mouth
• Ensure compliance with internal policies and regulatory guidelines