About the role
Job Information State of Tennessee Job Information Opening Date/Time 09/01/2026 12:00AM Central Time
Closing Date/Time 09/14/2026 11:59PM Central Time
Salary (Monthly) $2,349.00 - $2,934.00
Salary (Annually) $28,188.00 - $35,208.00
Job Type Full-Time
City, State Location Cookeville, TN
Department Human Services
LOCATION OF (6) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, PUTNAM COUNTY For More Information, Visit The Link Below https://www.tn.gov/content/dam/tn/human-services/documents/HRC0021950_EClerk_Putnam_91426.pdf This is an on-site position This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position. Qualifications Education and Experience: High School diploma or equivalent
Necessary Special Qualifications: Applicants for this class will be required to:
- Complete a criminal history disclosure form in a manner approved by the appointing authority;
- Agree to release all records involving their criminal history to the appointing authority;
- Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Overview This classification performs clerical work of average difficulty under moderate supervision. An employee in this class performs eligibility-related clerical duties which follow prescribed and well-established procedures. This class differs from an Eligibility Assistant in that an incumbent of the latter conducts interviews and supports Eligibility Counselors with case management and other activities that assist them in determining eligibility for federal benefit programs.
Responsibilities
- Provides generalized assistance to eligibility staff in routine daily activities associated with the Supplemental Nutritional Assistance Program (SNAP) and Temporary Assistance of Needy Individuals (TANF) programs.
- Promotes a positive image within the Division of Family Assistance by focusing on great customer service verbally and/or electronically.
- Serves as the first point of contact by greeting customers, distributing applications and other program-related materials, collecting, scanning and copying documents provided, assisting with questions, and scheduling appointments.
- Assists customers with self-service options such as kiosks and the customer portal.
- Manages office drop box by ensuring supplies such as pens and envelops are readily available, obtaining contents, and processing new documents upon receipt.
- Maintain employment and resource boards, ensure required signage is visible, and restock pamphlets in the lobby.
- Provides front desk coverage by assisting walk-in-customers, answering phones, retrieving and returning voicemails, and registering applications.
- Receives and processes incoming and outgoing mail and faxes. Enters and uploads documents into various databases and filing systems.
Competencies (KSA's) Competencies
- Customer Focus
- Resourcefulness
- Communicates Effectively
- Instills Trust
- Situational Adaptability
Knowledges
- Clerical
- Customer and Personal Service
Skills
- Active Learning and Listening
- Judgment and Decision Making
- Time Management
- Writing
Abilities
- Deductive Reasoning
- Inductive Reasoning
- Mathematical Reasoning
- Written Comprehension
Tools & Equipment
- General Office Equipment
- Kiosk
- Multifunction Printer (Print/Copy/Scan/Fax)
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