About the role
Job Description:
The client's Customer Experience Organization is currently seeking a Warranty & Reliability Specialist to join our Quality team at the Stellantis Quality Engineering Center in Auburn hills, Michigan. The Warranty & Reliability Specialist is responsible for leading and facilitating quality teams in the identification of failures through warranty part return analysis, ensuring timely implementation of corrective actions, and supporting warranty recovery activities. The selected individual will have experience in managing cross-functional teams and possess a broad knowledge of the entire automotive engineering, manufacturing and quality landscape. The individual will also need to demonstrate outstanding teamwork, interpersonal and data driven decision making skills.
This posting is for the Vehicle Systems part returns group within QEC. The part portfolio for this individual will primarily include Electrical Modules, Sensors and Wiring.
The specific job duties include:
• Identify new emerging field issues by analyzing warranty returned material and data to understand failure modes and effects
• Manage all part return material activities for the Electrical area to ensure returned material is utilized to assist with Corporate Quality initiatives
• Review supplier testing procedures to ensure evaluation of material is accurate
• Strong communication skills to support meetings at all levels of the company, including senior leadership
• Establish partnerships both internally and externally and to influence without direct authority
• Represent the "Voice of the Customer" to the platform teams
• Strong interpersonal skills with ability to work in a team environment
• Self-motivated and willing to challenge teams on all aspects of quality
Basic Qualifications:
Bachelors of Science or higher in Engineering or a related technical degree (Business Technical or dual degree is acceptable I.E.: Major in BA with a minor in Automotive / Technology or Engineering Technology).
• Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
• Self-directed and team oriented with demonstrated planning/problem solving skills
• Experience and working knowledge of computer systems and software required
• Proficiency in the Microsoft Office suite
Preferred Qualifications:
• Power Point presentation skills
• 5 years’ experience in automotive (quality/service/engineering)
• Working knowledge of STLA data systems
• Must have good technical and analytical problem solving skills
• Knowledge of data analytics tools (Quantic/Palantir)
• Green Belt/Black Belt certification
• Experience within a union environment
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