About This Role
This role involves providing educational guidance and support to prospective students and their parents, helping them navigate academic programs and the admissions process. It suits a customer-focused individual with strong communication skills and a good understanding of the education industry.
Responsibilities
- Provide educational consultation and guidance to prospective students and parents
- Explain the school's academic programs, curriculum, facilities, and educational services in a clear and comprehensive manner
- Assist prospective students and parents in selecting the most suitable educational program based on their learning needs and goals
- Recommend appropriate programs based on assessment results
- Manage the student admission process, including registration, document collection, and enrollment administration
- Ensure all prospective student data is accurately recorded and maintained
- Conduct follow-ups with prospective students and parents through phone calls, emails, and social media platforms
- Respond to inquiries, address concerns, and provide accurate information in a professional and timely manner
- Deliver presentations on the school's educational programs and services to prospective students and parents, both individually and in groups
- Build and maintain positive relationships with prospective students and parents by providing excellent customer service and fostering trust
Requirements
- Minimum Diploma (D3) or Bachelor's Degree (S1) in any discipline; candidates with backgrounds in Education, Psychology, Communication, or Marketing are preferred
- At least 1 year of experience as an Education Consultant, Sales Representative, or Customer Service Officer is preferred
- Fresh graduates are welcome to apply, provided they possess excellent communication skills
- Strong presentation and public speaking skills
- Proficient in Microsoft Office, Google Workspace, and CRM applications is an advantage
- Good understanding of the education industry and students' learning needs
- Excellent interpersonal, communication, and persuasive skills with a customer-focused approach
- Able to work in a target-driven environment
- Strong listening skills with the ability to identify and understand students' needs
- Professional appearance and demeanor
- Self-motivated, empathetic, proactive, and customer-oriented
- Willing to work on weekends when required for events, exhibitions, or presentations
