ED Access Specialist I

Department/Unit:

Admitting Operations

Work Shift:

Evening (United States of America)

Responsibilities

• The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment.
• The EDAS I is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed, being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments.
• The EMS Desk role is responsible for the accurate identification of the patient with often no identification, EMS inaccuracy of capture of information, and management of UNKNOWN Patient policy and procedure.

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• 1-3 years in customer service experience, or a hospital or clinic setting - preferred
• Ability to keep composure in a high-stress environment.
• Ability to multi-task in a stressful and high patient volume unit; must be able to manage pressure of high intensity situations.
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed.
• Ability to manage contained blood, urine and other bodily fluids.
• Ability to handle a multi-line telephone system; paging required.
• Ability to push 35-50 lb WOW.
• Must be able to stand for long periods of time. (Sneakers are permitted)

Equivalent combination of relevant education and experience may be substituted as appropriate.

• Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure.
• Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information.
• Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker’s Compensation for MVA patients and employees hurt at work.
• Ensure Access’ expectations of key clinical measures are executed and timeframes met, e.g., Chest pain – Door to EKG notification.
• Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside.
• Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities.
• Capture of patient’s pharmacy in support of expedited discharge by nurse and physician.
• Answering multi-line telephone and managing all calls in a calm, courteous, respectful manner.
• Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs.
• Managing the ED Patient Tracker and completing the Access Specialists tasks as identified.
• Laboratory specimen verification and assurance of timely send to laboratory.
• Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes – following downtime procedures. Responsible for downtime flow in the ED during system downtimes.
• Ensure EMTALA Regulations are maintained.

Functional Competencies

• Social and Emotional Intelligence
• Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent.
• Patient centric – customer service.
• Conflict Management
• Team-oriented support
• Adaptable to high-stress situations
• Excellent communication skills.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.