About the role
About the Job:
The Ecommerce Marketplace Specialist owns day-to-day marketplace operations across TikTok Shop and other marketplace channels while supporting business growth through product launches, affiliate programs, merchandising, and operational excellence. This role partners closely with cross-functional teams to optimize marketplace performance, improve the customer experience, and identify opportunities for growth.
What You’ll Do
Marketplace Operations
- Own daily marketplace operations across TikTok Shop, DoorDash, Uber, and other marketplace partners.
- Manage product assortment, pricing, promotions, and merchandising to ensure accurate and engaging customer experience.
- Lead product launches, seasonal campaigns, and marketplace merchandising updates.
- Resolve catalog, feed, and operational issues in partnership with internal teams and external vendors.
- Partner with the Drop Ship Specialist to support key launches, peak seasons, and operational priorities as needed.
- Monitor marketplace performance and recommend opportunities to improve sales, conversion, and operational efficiency.
TikTok Affiliates & Creator Support
- Own execution of the TikTok Shop Affiliate Program.
- Recruit, onboard, and manage creator partnerships.
- Coordinate creator campaigns, product sampling, and TikTok LIVE activations.
- Analyze affiliate performance and recommend optimizations to drive growth.
Reporting & Insights
- Track marketplace KPIs and prepare recurring performance reports.
- Analyze sales, traffic, conversion, and assortment performance to identify trends and opportunities.
- Provide data-driven recommendations that support business planning and growth initiatives.
What It Takes to Join
- Bachelor's degree in Business, Marketing, Merchandising, or a related field, or equivalent experience.
- 3–5+ years of experience in ecommerce, marketplace operations, digital merchandising, social commerce, or a related field.
- Experience managing marketplace platforms such as TikTok Shop, Amazon, Walmart Marketplace, or similar.
- Strong understanding of ecommerce merchandising, product catalogs, pricing, promotions, and marketplace operations.
- Experience with Feedonomics or similar feed management tools preferred.
- Strong analytical skills with the ability to translate data into actionable recommendations.
- Advanced proficiency in Excel or Google Sheets; experience with reporting and analytics tools is a plus.
- Excellent organizational and project management skills with the ability to manage multiple priorities.
- Strong communication and collaboration skills with the ability to work effectively across cross-functional teams.
- Experience with Salesforce Commerce Cloud is a plus.
- Flexibility to support peak business periods, including holiday seasons.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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