About This Role
This role is a growth opportunity for a highly motivated and successful eCommerce and enterprise software individual to help launch, manage, and grow a new web store and advance the company’s software stack. It offers meaningful financial upside.
Responsibilities
- Manage and grow all aspects of the eCommerce store and brand website, including product pricing, store updates, new product development, automation of order fulfilment, and shipping and handling optimization
- Ensure webstore revenues contribute to the company’s bottom line
- Ensure the webstore is customer-centric and drives brand loyalty
- Manage and collaborate with the parts and engineering departments
- Oversee and improve all aspects of enterprise software adoption, particularly as it relates to customer service and automated order fulfilment
- Manage social media and email communication, particularly to gather customer feedback and suggestions (limited/no paid advertising or social media campaigns)
Requirements
- Demonstrated success in an eCommerce role where the eCommerce business was a bottom-line driver for the company
- Excellent software proficiency and fluency, including experience rolling out enterprise software across an organization (ERP, CRM, WMS, eCommerce store, etc.)
- Basic understanding of computer programming and data types
- Bachelor’s degree or equivalent
Nice to have:
- Some undergraduate or graduate coursework in computer science
- Experience with BigCommerce and/or Gorgias
- Experience managing a team
- Experience at a profitable business where online sales represented the main revenue channel (i.e. online distributor, etc.)
- Experience automating order fulfilment
- Experience at small, privately owned companies with less than 250 employees
Important Details
- Software stack: SYSPRO, BigCommerce, VoIP phones
- To be implemented: Gorgias, WhatsApp, Zapier, ShipStation, ShipperHQ, etc.
About the Company
EGIS Careers is representing a manufacturing company.
