Ecommerce Manager

About This Role

This role offers the opportunity to take ownership of key initiatives, collaborate across teams, and make a measurable impact on overall business performance. The Digital Commerce & Operations Manager will oversee online business operations, improve digital capabilities, and lead initiatives that connect technology, customer experience, and business performance. The ideal candidate combines commercial acumen, technical aptitude, and a hands-on approach to solving problems and building scalable processes.

Responsibilities

• Oversee and optimize digital sales channels, including pricing, product information, platform updates, and performance
• Identify opportunities to increase revenue, improve profitability, and enhance the customer experience
• Lead the implementation, integration, and optimization of business software and digital tools
• Improve operational workflows through process automation and systems integration
• Collaborate cross-functionally to improve service delivery, business processes, and operational performance
• Manage customer communications and feedback channels to identify opportunities for improvement

Requirements

• Demonstrated experience managing digital commerce operations with measurable business results
• Experience implementing or integrating business software and technology platforms
• Strong analytical and technical aptitude, including familiarity with systems, data, and automation
• Ability to work independently, manage competing priorities, and execute in a hands-on environment
• Bachelor's degree or equivalent practical experience

Nice to have:

• Experience with eCommerce platforms, enterprise systems, and process automation preferred
• Prior experience in a small or mid-sized operating environment is a plus

Benefits

• Performance-based annual bonus
• Comprehensive benefits package
• Retirement contributions
• Paid holidays
• Broad ownership and visibility across digital commerce and business operations
• Opportunity to lead meaningful technology and process improvements

Important Details

• This role requires a hands-on approach and the ability to balance strategic thinking with day-to-day execution

About the Company

Our client is seeking a motivated, results-oriented professional to help drive business growth and improve day-to-day operations.