This Ecommerce Manager role oversees website operations, digital customer experience, technology, projects, and online business initiatives. The position ensures website performance, reliability, usability, brand consistency, and effective execution of digital projects, coordinating with developers, agencies, vendors, marketing teams, and internal stakeholders. It suits a candidate with strong ecommerce and project management experience who understands ecommerce platforms, integrations, analytics, tracking, UX/UI, and front-end web concepts, and can communicate effectively with both technical and non-technical teams. The role also involves exploring practical ways AI tools can improve ecommerce operations, workflows, documentation, reporting, QA, and productivity.
Responsibilities
Manage day-to-day ecommerce website operations and related digital systems
Coordinate cross-functional teams and external partners
Translate business needs into functional and technical requirements
Manage priorities, risks, dependencies, budgets, approvals, and deliverables
Conduct testing before and after launches to ensure successful implementation
Apply UX/UI best practices to improve the online shopping experience
Identify and resolve friction points across navigation, product pages, forms, cart, checkout, mobile experience, page speed, and trust signals
Use analytics and behavior tools (GA4, Shopify Analytics, Hotjar, Microsoft Clarity, etc.) to identify improvement opportunities
Support A/B testing, landing page optimization, checkout improvements, and mobile enhancements
Recommend data-driven improvements that enhance usability, conversion, and customer satisfaction
Ensure all website updates align with brand guidelines, including colors, typography, imagery, layout, tone, and overall presentation
Review pages, banners, forms, popups, and assets before launch
Coordinate with creative and marketing teams to ensure accurate implementation
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Identify visual inconsistencies and usability issues that may impact trust or conversions
Maintain consistent experiences across desktop and mobile devices
Serve as the business-side owner of ecommerce technology, website improvements, and integrations
Maintain working knowledge of ecommerce platforms (Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, Salesforce Commerce Cloud, etc.)
Understand HTML, CSS, JavaScript, APIs, tracking pixels, data feeds, apps, plugins, ERP, OMS, CRM, email/SMS, loyalty, review, search, subscription, and customer service integrations
Communicate effectively with developers and vendors, evaluate technical recommendations, and ensure solutions support business objectives
Explore practical uses of AI and LLM tools to improve productivity, documentation, research, QA, planning, reporting, troubleshooting, and process development
Identify opportunities to reduce repetitive work and improve communication and efficiency
Understand AI limitations and apply sound judgment when using AI-generated outputs
Maintain curiosity and willingness to experiment with emerging AI tools and workflows
Use tools such as GA4, Shopify Analytics, Looker Studio, Search Console, Hotjar, and Microsoft Clarity
Ensure tracking, pixels, UTMs, and conversion events function properly
Identify data gaps and coordinate technical fixes
Prepare business-focused performance reporting and recommendations
Support marketing teams by ensuring landing pages, tracking, forms, checkout flows, and campaign assets are functioning correctly before launch
Understand how website performance impacts marketing effectiveness
Assist with campaign execution from a website, UX, and technical perspective
Manage relationships with agencies, developers, SaaS providers, platform support teams, and vendors
Review scopes, timelines, deliverables, budgets, and launch requirements
Hold vendors accountable for quality, documentation, QA, and communication
Escalate issues when expectations are not met
Translate business needs into clear vendor requirements
Support resolution of issues related to checkout, payments, shipping, taxes, customer accounts, integrations, tracking, and website functionality
Coordinate with operations, finance, customer service, marketing, and technical teams during incidents
Maintain documentation, troubleshooting guides, QA procedures, and platform settings
Respond quickly to customer-facing issues affecting sales or user experience
Requirements
5+ years in ecommerce, website operations, digital commerce, or ecommerce project management
Experience managing ecommerce websites and digital projects
Hands-on experience with major ecommerce platforms
Strong project management, stakeholder management, QA, and launch planning experience
Knowledge of ecommerce technologies, integrations, analytics, tracking, checkout systems, and customer journey optimization
Strong UX/UI understanding and visual design judgment
Experience using analytics and behavior tracking tools
Strong troubleshooting and problem-solving abilities
Interest in AI tools and workflow improvement
Nice to have:
Marketing expertise
Benefits
Comprehensive health insurance plans, which include medical, dental, and vision coverage
401(k) plan, featuring a competitive company match to help you save for retirement
Flexible Spending Accounts (FSAs) to manage out-of-pocket healthcare and dependent care expenses efficiently
Generous time off policy, including paid vacation, holidays, and sick leave
Employee Assistance Program (EAP) for confidential counseling and support services
Weekly challenges, weekly Wellness Walks, regular team-building activities, and quarterly company outings
Important Details
Schedule: Monday through Friday from 8:00 a.m. to 5:00 p.m.
Contract: Exempt
About the Company
Sunco is one of the largest and fastest-growing online lighting retailers in the U.S. Headquartered in Valencia, CA, the company provides energy-efficient LED lighting solutions with a commitment to quality, value, and customer care for home renovations and large-scale commercial projects.
In 2009, Suncor Energy Inc., marketing under the Sunoco brand in Ontario, merged with Petro-Canada™ to form Canada's premier integrated energy company.
