About This Role
Managing the company's e-commerce business is the core of this role, with full accountability for profit and loss, revenue growth, profitability, and operational performance. The role will lead the e-commerce strategy, strengthen marketplace partnerships, expand digital sales channels, and deliver sustainable business growth aligned with the company’s commercial objectives.
Responsibilities
- Take full accountability for e-commerce revenue, profitability, budgets, forecasts, margins, and overall business performance
- Develop and execute the e-commerce growth strategy, annual business plans, and channel expansion initiatives
- Lead strategic accounts including Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other digital platforms
- Own pricing, margins, commissions, promotional investments, commercial agreements, and joint business plans
- Drive customer acquisition, conversion, retention, product assortment, pricing optimization, and promotional ROI
- Monitor KPIs, analyze sales and financial data, and implement initiatives to improve revenue, margins, and operational efficiency
- Collaborate with Sales, Trade Marketing, Finance, Supply Chain, and IT to ensure effective execution, product availability, and customer experience
- Identify new platforms, business opportunities, and competitive trends to strengthen Mai Dubai’s digital presence
- Lead the e-commerce team, manage key projects, and present business performance and strategic recommendations to Senior Management
Requirements
- Bachelor’s degree in Business, Marketing, Commerce, or a related field
- 8–12 years of FMCG experience, including 5–7 years in e-commerce and marketplace management
- Proven track record in managing e-commerce business performance, commercial negotiations, and preferably full P&L ownership
- Strong knowledge of Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other relevant platforms
- Proficiency in SAP, advanced Excel, PowerPoint, and commercial performance analytics
- Strong financial acumen, strategic thinking, leadership, and stakeholder management skills
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