About the role
Department: eCommerce
Summary: The Customer Support Representative is responsible for providing quality and timely customer service to both Spec’s employees and its customers. This will include answering questions via phone or email and resolving issues via a ticketing system.
Responsibilities:
- Respond to Spec’s customer inquiries via phone and email
- Respond to Spec’s employees' inquiries via phone and email
- Resolve issues in a timely and efficient manner utilizing ticketing system
- Provide technical support for third party delivery platform inquiries
- Build relationships with customers and provide them with a positive experience
- Stay up to date on Spec’s product offerings
- Follow Spec's policies and procedures
Qualifications:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication skills, both written and verbal
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
- Ability to handle customer complaints in a professional and courteous manner
Benefits:
- Competitive pay and benefits package
- Opportunity to grow with a great team
- Chance to learn and grow in your career
If you are a customer-oriented person with strong communication and problem-solving skills, we encourage you to apply for this position. We are looking for someone who is passionate about providing excellent customer service and who is willing to go the extra mile to make our customers happy.
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