E commerce Assistant Manager (Retail Industry)

Responsibilities:

• Develop and execute e-commerce Strategy: Design and execute an e-commerce strategy that aligns with the HQ brand's goals, including sales targets, marketing strategies, and customer engagement plans.
• Website Management: Oversee the design, development, and maintenance of the website to ensure a seamless, user-friendly shopping experience. This includes managing product listings, content creation, and website functionality.
• Sales Analysis and Reporting: Monitor and analyse e-commerce performance metrics, such as sales trends, website traffic, and conversion rates, to identify areas for improvement and report on performance against targets.
• Customer Experience: Ensure a high-quality customer experience by managing customer service policies, processes, and feedback mechanisms.
• Inventory and Order Management: Collaborate with supply chain and inventory teams to ensure product availability, manage stock levels, and streamline order fulfilment processes.
• Market Research: Conduct market research to identify trends, customer needs, and competitor strategies to inform business decisions and strategy adjustments.
• Team Leadership: Lead and develop the e-commerce team, setting clear objectives, and managing performance.

Requirements:

• Education: A bachelor's degree in Business, Marketing, IT, or a related field.
• Experience: Previous experience in e-commerce, digital marketing, or a related role is typically required. Experience in the watch industry or fashion industry is preferred.
• Technical Skills: Proficiency in e-commerce platforms (e.g., Shopify, Magento), digital marketing tools, and analytics software (e.g., Google Analytics).
• Analytical Skills: Strong analytical skills to interpret data, identify trends, and make data-driven decisions.
• Communication Skills: Excellent verbal and written communication skills for effective collaboration and reporting.
• Project Management: Strong organizational and project management skills to manage multiple projects and deadlines.
• Customer Focus: A strong focus on customer experience and satisfaction.
• Adaptability: Ability to adapt to changing market trends and technology advancements.
• Proficient in both written and spoken English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.