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Dutch Speaking Service Desk Representative

Cognizant

RemoteFull timeMid levelPosted today
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About the role

Job details

  • Job location : Budapest, Hungary , 9th District, Mill Park office building
  • Role type: permanent
  • Full time employment, 40 hours/week.

Job responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level.

You are

  • Advanced or native in DUTCH language and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
  • A university graduate - fresh graduates are welcome!
  • You have willing-to-learn attitude & customer focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills.

What we offer - Our benefits

  • Competitive salary package + Annual bonus system + Cafeteria package
  • In-house trainings
  • Company insurance
  • Language course reimbursement
  • Free medical services (Medicover)
  • All You can Move Sportpass + other discount fitness options
  • Home office option from Hungary

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