Dutch-Speaking Client Service Representative

About This Role

This remote role in Greece involves providing client service to customers, offering after-sales support, technical assistance, roadside assistance, claims support, or business customer support, depending on the project. The role suits a Dutch-speaking individual looking to work in an international team while enjoying a Mediterranean lifestyle.

Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2–C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage
• Applicants must already have the legal right to work in Greece

Benefits

• Fully paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• Opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas

Important Details

• Relocation package: 4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee
• Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)