Dutch-Speaking Client Service Representative

About This Role

This client service role involves providing customer support in Dutch to international teams based in Greece. Depending on the project, the representative may offer customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2–C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage
• Applicants must already have the legal right to work in Greece (visa sponsorship is not available)

Benefits

• Fully paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• Opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas

Important Details

• Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)
• Relocation Package: 4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee