Dunkin General Manager

About This Role

The Dunkin General Manager is responsible for the overall day-to-day operations and profitability of a quick service restaurant (QSR) located inside a travel plaza. This role involves leading a dedicated team to achieve financial and performance metrics, ensuring brand standards and food safety, and fostering an engaging work culture.

Responsibilities

• Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements
• Foster an engaging work culture of learning, development, and recognition
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team
• Monitor and enforce cash handling policies and procedures
• Ensure compliance with company policies & procedures along with local, state, & federal laws
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities

Requirements

• Ability to operate in and lead a team in a fast-paced environment
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
• Uses judgment and discretion to resolve less routine questions and problems
• Proven ability to drive profitable growth while improving customer and associate satisfaction
• Proficient computer skills
• Serv Safe Certification
• High school diploma or general education development (GED) equivalent
• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds
• Occasionally attend meetings or travel to support other locations