About the role
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
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Thoroughly clean guestrooms according to standards.
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Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
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Remove all trash and dirty linen from guestrooms and hallways.
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Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
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Restock housekeeping cleaning cart for next day's use.
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Replenish chemical bottles.
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Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
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Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
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Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
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Handle items for “Lost and Found” according to the standards.
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Ensure overall guest satisfaction.
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Any other job-related duties assigned by the Director of Housekeeping or Supervisor.
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Questions, answered
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