About This Role
Providing courteous and efficient pick-up and delivery of packages on an assigned route is the core of this driver position. The role involves checking all shipments for conformance to Federal Express Canada features of service and providing related customer service functions.
Responsibilities
- Provide efficient and safe delivery and pick-up of packages while representing the company in a professional manner
- Maintain a neat and clean appearance consistent with the company's public image
- Accomplish accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
- Adhere to Courier Best Practices, operating procedures, load van and plan route for efficient delivery and pick-up of packages
- Ensure proper security of Federal Express and customer property, such as packages, equipment and vehicles
- Seek additional business from current customers
- Inform sales department of sales leads and market change
- Ensure that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate
- Ensure customers have adequate supply of Federal Express shipping materials
- Operate computerized tracking and dispatch systems ensuring input of correct information
- Answer customer's questions on Federal Express Canada's features of service and keep customers informed about the company and its services as well as Canada, US and International requirements
- Demonstrate proficiency in features of service and equipment
- Operate vehicle safely and efficiently, complying with all government regulations and company procedures
- May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate
- Perform any other assigned task
- Achieve the minimum required thresholds for mandatory tests and training
- Work in a Windows environment
- Successfully complete periodic training and maintain annual accreditations if applicable
- Work different shifts as operational needs dictate
Requirements
- High school diploma/educational equivalent
- Valid driver’s license and a good driving record
- Minimum threshold on mandatory pre-placement driver assessment training
- Good interpersonal and communication skills
- Good time management and organizational skills
- Excellent customer service skills
- Ability to multitask, handle stress and work in a highly pressured environment
- Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
