This role involves the overall coordination, management, and quality assurance of the Healthy Start Doula program. The Coordinator oversees program operations and the contracted doula workforce, ensuring high-quality, evidence-based, culturally responsive, and trauma-informed services to clients. The position collaborates with internal staff, healthcare providers, community partners, and statewide initiatives to meet program goals and compliance requirements.
Responsibilities
Coordinate all aspects of the Healthy Start Doula program, including recruitment, trainings and events, screening, onboarding, credentialing, contracting, scheduling, referral assignment, and reporting
Oversee day-to-day operations to ensure timely service delivery, appropriate caseload distribution, and continuity of care
Assign client referrals based on acuity, estimated due date, service needs, and doula availability
Coordinate scheduling, including on-call birth support and backup coverage
Manage program supplies, inventory, purchasing, and recordkeeping
Maintain knowledge of program policies, evidence-based practices, and funder requirements
Collaborate with leadership to manage program budget, expenditures, invoicing, and fiscal reporting
Work with the Contract Programs Manager to ensure contract execution, performance measures, and quality standards are met
Manage doula workforce development, including recruitment, onboarding, training, credentialing, and continuing education
Provide supervision, coaching, mentorship, and performance feedback to contracted doulas
Track certifications, training completion, and credentialing to ensure compliance
Identify professional development needs and coordinate training opportunities
Conduct file reviews, case reviews, field audits, and quality improvement activities
Monitor program documentation and service delivery for compliance with grant, contractual, and regulatory requirements
Support risk management and adherence to program policies and standards
Maintain a limited caseload, as required, and provide prenatal, birth, and postpartum doula support
Provide field support and backup coverage, including attending home visits and births when necessary
Serve as a point of coordination between doulas, clients, and providers during service delivery
Build supportive relationships with clients to promote positive maternal and infant health outcomes
Conduct screenings and assessments and make referrals to appropriate services
Advocate for clients to ensure access to medical, social, and community resources
Facilitate coordination with healthcare providers, government agencies, and community organizations
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Assist with outreach, recruitment, and enrollment of program participants
Build and maintain partnerships with hospitals, clinics, health departments, and community organizations
Represent the program at meetings, outreach events, trainings, and coalitions
Coordinate and support community education and doula-related training events
Ensure timely, accurate documentation in required case management or data systems
Compile data and narrative reports for monthly, quarterly, and annual reporting
Support grant and contract compliance through accurate reporting and documentation
Participate in staff meetings, supervision, and required trainings
Attend required G.R.O.W. Doula training and continuing education
Perform other duties as assigned
Requirements
Bachelor
1
At least one year of supervisory, coordination, or lead experience
Strong organizational, communication, and interpersonal skills
Ability to work both independently and collaboratively
Proficiency with Microsoft Office and data/case management systems
Valid Florida driver
Ability to work a flexible schedule, including evenings, weekends, and on-call responsibilities
Knowledge of perinatal health, trauma-informed care, and culturally responsive practices
Strong organizational and time management skills
Ability to manage multiple priorities and deadlines
Strong advocacy, problem-solving, and relationship-building skills
Ability to maintain confidentiality and comply with HIPAA and privacy standards
Ability to travel throughout service area and attend home visits, clinics, and birth settings
Ability to work in office, community, and clinical environments
Ability to sit, stand, walk, and use standard office equipment
Nice to have:
Master
Current doula certification and at least one year of experience providing doula services
Experience with home visiting or high-risk/underserved populations
Bilingual (Spanish, Haitian Creole, or other relevant languages)
Knowledge of Healthy Start, Medicaid, or maternal health systems
Experience working in multicultural community-based settings
Benefits
Paid Time Off
Paid Holidays
Insurance
Retirement Plan
403(b)
Dental insurance
Health insurance
Life insurance
Vision insurance
Important Details
Schedule: Monday
Travel: must be able to travel throughout Lee, Collier, Hendry, and Glades counties and attend in-person and virtual meetings as required
About the Company
Healthy Start Coalition of Southwest Florida, Inc. is a nonprofit 501(c)(3) dedicated to maternal and child health, reducing infant deaths and premature births, and promoting healthy outcomes for babies and young children. They have served families in Collier, Glades, Hendry and Lee counties since 1992. The system of care includes Connect, Healthy Start, CAPTA, Nurse Family Partnership, Help Me Grow, FIMR, TEAM Dad, and the Southwest Florida Regional Diaper Bank programs. Their team provides support and services to help give every baby a healthy start in life.