Doula Navigator Community Doula - Bilingual

About This Role

This pivotal role involves serving members as Doula Navigators, bridging the gap between providers and patients, and ensuring seamless execution of care protocols. It suits individuals passionate about improving maternal health outcomes, closing equity gaps, and gaining experience in care coordination, startup operations, and patient success.

Responsibilities

• Deliver care management to meet patient needs through outreach, check-ins, and comprehensive assessments via phone calls, SMS, video calls, or in-person encounters
• Assist patients with appointment setting, office visits, and social services applications
• Coordinate care services and referrals to completion by advocating for patient needs with health plans, service providers, and multi-disciplinary care teams
• Communicate to empower patient learning using evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction
• Utilize required care management portals for all care coordination and other services in a timely manner
• Meet patient caseload targets and prioritize services according to intensity, need, and required follow-up

Requirements

• Certified birth doula prior to employment, or commit to completing Malama-sponsored doula training (training, attend 3 births, complete CPR training)
• Reliable and responsive to text and calls
• Adaptable and excited to learn new technology, comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom
• A people's person and a team player, positive and empathetic when serving members/clients, and open and honest when providing internal feedback for improvement
• Mission-driven, impact-oriented, passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
• Fluent in English (written and verbal) and bilingual in Spanish

Nice to have:

• Lactation certification (CLC, CLE, or equivalent)

Benefits

• Flexible work hours to suit your needs
• Training and educational opportunities
• Opportunity to contribute to a fast-growing healthcare technology startup

About the Company

At Malama, the company designs care that works for historically underserved mothers, meeting them in their real lives. They are outcomes-driven, generating evidence from every interaction to transform lives.