About the role
Diagnostic Laboratory of Oklahoma (DLO)
Hours: Monday-Friday 9am-6pm
Essential Functions:
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Report to work on time and prepared for each scheduled shift
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Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
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Maintain a positive, professional, and supportive attitude throughout the workday
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Work collaboratively as a team member and contribute to a respectful, productive work environment
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Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
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Document reporting or call history in the patient file and maintain appropriate records.
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Contact the clients to resolve routine matters related to patient testing and result reporting.
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Use established protocols for reporting client concerns.
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Escalate complex client issues to the appropriate individual/department.
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Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client’s requirements.
Required Knowledge:
- Must be able to operate basic office equipment, have general computer knowledge and basic typing ability. Must have demonstrative customer service skills.
- Must be able to communicate in English both verbally and in writing.
- Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude.
- Must be able to maintain professionalism in times of heavy workloads and stress.
- Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and commitment to company values.
- Must be able to achieve and maintain department specific metrics.
Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.
Special Requirements: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.
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