About This Role
Directing and managing a team of Field Service Engineers for Imaging Systems customer services is the core of this role. You will develop and implement strategic and tactical plans to achieve annual revenue targets from core business and value-added services, ensuring customer satisfaction and enhancing the company's image in the local marketplace.
Responsibilities
- Recruit, onboard, and integrate new hires while developing and retaining top talent
- Foster a culture of integrity, communicate business strategy, and build a productive, customer-focused team environment
- Drive business and service strategies to achieve customer loyalty and manage relationships with regional sales
- Implement customer-focused solutions, ensure Net Promoter Score excellence, and adhere to escalation processes
- Build and execute the region's business plan aligned with strategy and goals while driving operational performance and compliance
- Partner with Business Operations to boost efficiency, delegate metrics, and ensure regulatory adherence
- Own and drive financial results (full profit/loss responsibilities) for the region while developing a business plan focused on growth and productivity
- Work cross-functionally to manage risks and identify growth opportunities
- Prioritize and execute strategic and tactical initiatives to balance revenue growth, productivity, and customer satisfaction
- Focus on customer retention, service price realization, and increasing contract capture rates by collaborating with sales teams
- Collaborate with various internal stakeholders (business line management, field sales distribution channels and management, administrative functions, technical innovation, and support services) to meet the needs of a diverse customer base
Requirements
- 5+ years of direct and/or indirect experience in leadership within service delivery, service operations, or another related field
- Solid experience managing a profit/loss business and the ability to develop and implement strategic initiatives to generate growth in revenue
- Ability to create competitive strategies and plans
- Bachelor
-s degree in Business Management, Engineering, Health Science, Architecture, or other related field of study OR equivalent combination of education and above listed experience (9+ years)
- Excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills
- Excellent analytical, organization, and time management skills
- Effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers
- Ability to travel for business and operate a company motor vehicle/drive (must maintain licensure and comply with fleet policy)
