District Manager

About This Role

Leading a portfolio of multi-unit locations and executing company strategies is the core of this District Manager role. You will drive sales, ensure operational excellence, and provide remarkable customer experiences by developing and leading an effective team. This position suits a leader passionate about motivating teams to achieve desired goals without compromising on customer experiences.

Responsibilities

• Recruit, motivate, and retain a dedicated team of customer-facing hourly front-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies
• Manage physical assets including repair and maintenance systems and processes, vendor management, and cleaning standards
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention
• Conduct monthly property audits and ensure operational standards and safety compliance are met
• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance, and vendor management
• Address customer inquiries and concerns promptly in a professional manner
• Drive business forward using analytics to identify trends, develop, and implement strategies to capitalize on opportunities in your district
• Communicate effectively with customers, colleagues, and team members

Requirements

• Ability to relocate for lateral and promotional opportunities
• Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry
• Proven track record of top-tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
• Passion for sales and customer service excellence
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support

Nice to have:

• Bachelor's Degree

Benefits

• Guaranteed bonus (paid quarterly)
• Restricted stock units
• Participation in company annual stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off