District Manager - District

About This Role

The District Manager is the senior leader in the district, responsible for growing Retail and Commercial market share by being knowledgeable of all facets of store operations. This role involves leading and inspiring the team, helping DIY and Commercial customers succeed, and growing sales and profitability with integrity.

Responsibilities

• Achieve or exceed district total sales and profitability goals
• Ensure commercial customer retention and relationship growth in the market
• Select, hire, develop, set goals for, manage performance of, coach, engage, and retain General Managers and Core 4 team members
• Ensure proper staffing levels throughout the district
• Ensure execution of all inventory and operational standards within the district
• Conduct regular store visits providing action plans to achieve full market potential
• Teach business acumen by reviewing profit and loss statements with General Managers
• Communicate effectively and appropriately to stores and support staff
• Embrace diversity and foster a respectful environment for both customers and team members
• Assist region/area in other functions upon request

Requirements

• Knowledge of store operations and processes
• ASE P2 certified or ASE ready equivalent
• Ability to recruit, select, hire and develop quality General Managers and ensure same for Core 4 positions
• Accountability, coaching and feedback skills
• Ability to execute and train all store operational processes, procedures and team member/customer standards
• Ability to use and train, testing and diagnostic equipment for DIY services
• Effectively use Excel, Word, and Outlook computer programs
• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required, PowerPoint preferred)
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Perform calculations such as Gross Margin and understand financial documents, such as Profit and Loss Statements (P&L), invoices, etc.
• Ability to fully understand all facets of the business and excel in an integrated operating model (including DIY, Commercial, PDQ and Hub operations)
• Define problems, collect information, establish facts, draw valid conclusions and effectively resolve issues independently
• Think strategically, analyze issues and options, and effectively manage and facilitate change