About This Role
This in-market position is for a highly motivated, results-driven Retail Operations Manager to lead a team of over 100 hourly merchandising associates across more than 200 retail locations within a specific market area. The role involves frequent travel to retail stores, engaging with employees and store personnel, and ensuring quality project execution for key merchandising initiatives.
Responsibilities
- Train, coach, manage and mentor hourly employees within a given market area
- Maintain 95%+ on-time execution rate for all assigned projects
- Foster interactive working relationships with retailers and client personnel
- Verbally communicate with assigned employees on a consistent basis
- Deliver timely responses to company team members providing actionable follow-ups
- Plan and organize staffing to meet client project requirements
- Manage district costs such as drivetime, mileage, and overtime
- Control merchandising expenses including overtime, drivetime, mileage, and related travel costs
- Cultivate a flexible labor pool to handle routine business spikes
- Work as part of a Regional team, contributing to the overall Region and Company success
- Enthusiastically travel to job worksites on a daily/weekly basis to engage with clients and employees, aimed at achieving execution excellence
- Handle employee relations matters in a professional manner while partnering with the Human Resources and Leave Departments
- Assist other Districts with staffing and execution as dictated by the business
Requirements
- Strong verbal and written communication skills
- Strong organizational skills including the ability to manage multiple tasks and projects
- High level of attention to detail and timely follow-up
- Intermediate skill level in web-based reporting and Microsoft Outlook, Excel, and Word
- Ability to stand and move for up to eight consecutive hours
- Routinely lift up to 25 pounds
- Possess a valid driver’s license
- Bachelor’s degree in marketing, management, or a related field preferred or equivalent supervisory/management experience
- 1 – 2 years of retail or field operations experience
- Firm understanding of Retail and/or Retail Merchandising practices
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K program with Company match
- Employee Assistance Program
- Prescription drug discounts
- Employee discounts
Important Details
