About This Role
Leading multiple stores in a district is an incredible opportunity for a District Manager looking to grow. You will motivate and mentor store managers, guiding their talent development, ensuring district-wide customer satisfaction, and measuring financial performance across all locations. Most importantly, you will inspire a team committed to creating a welcoming environment.
Responsibilities
- Develop the store management team within the district to deliver exceptional guest service in all stores
- Drive the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives
- Manage through unusual events to keep the district operating to standard
- Plan, identify, communicate and delegate key responsibilities and practices to the store management team to ensure smooth flow of operations within the district
- Create district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results
- Follow up consistently to ensure accountability to plans
- Monitor and manage district-wide management staffing levels
- Ensure management-level employee development and talent acquisition in order to achieve and maintain district operational requirements
- Utilize existing tools to identify and prioritize communications and filter communications to the store management team within the district
- Communicate clearly, concisely and accurately in order to ensure effective operations at the store and district level
- Ensure adherence to applicable wage and hour laws for nonexempt employees and minors
- Solicit customer feedback to understand customer needs and the needs of the local community
- Provide employees with coaching, feedback, and developmental opportunities and build effective teams
Requirements
- 3 years of experience as a District Manager or equivalent level position
- Experience analyzing financial reports
- Experience in a complex, fast-paced environment
- Experience in a multi-unit environment
- Retail management experience
- Ability to manage the overall operations of multiple stores independently
- Knowledge of retail or restaurant industry operations
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Supervisory skills
- Team-building skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships
- Ability to handle confidential and sensitive information