District Manager

About This Role

District Managers oversee multiple Dairy Queen restaurant locations for a locally owned and operated franchise group. This leadership role is for an experienced restaurant professional who excels in fast-paced environments, is passionate about developing people, and has a proven track record of driving operational excellence and profitability. You will coach and develop managers, build high-performing teams, maintain exceptional customer service standards, and achieve financial and operational goals across assigned locations.

Responsibilities

• Develop and achieve each restaurant’s business plan, company objectives, and CORE goals by working with the ownership group and interacting with ADQ Business Consultants
• Meet with the ownership group once per quarter to review each restaurant’s performance and action plan
• Staff, train, and develop all restaurant managers through orientation, ongoing feedback, side-by-side training, and the establishment of performance expectations
• Conduct quarterly performance reviews of all managers
• Manage each restaurant’s controllable expenses, including Cost of Goods and Labor, to achieve company profitability metrics and goals
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of each restaurant
• Complete bi-weekly PRIDE walks on each restaurant and take action on any items that need corrected or repaired
• Ensure that all restaurant leaders have the proper food safety training and certifications, and that all stores are meeting and exceeding all federal/state/local food safety and health department guidelines
• Organize and lead bi-weekly management meetings at each restaurant to review sales/transactions, manager development, and store operations
• Review/respond to customer complaints through all channels (SMG, Marketforce, Google Reviews, in-store or phone), taking prompt and appropriate action to resolve problems and ensure customer satisfaction is maintained in each restaurant
• Ensure mobile refunds are being completed as needed
• Organize and implement local restaurant marketing initiatives to increase restaurant sales
• Ensure accuracy and compliance with minor labor laws
• Collect bi-weekly payroll information from POS, along with management bonuses, and upload to payroll service provider
• Resolve any employee pay issues or access to payroll service provider
• Exercise good judgment in decision-making and reporting issues to the Ownership group
• Develop and maintain an employee culture in each restaurant following company Core Values
• Perform other duties and responsibilities as requested by the ownership group
• Hire and terminate all management staffing within all state/federal guidelines