About This Role
Leading and developing store management teams to drive sales, engage employees, and ensure exceptional customer service is the core of this District Manager role. This position involves overseeing multiple stores, fostering operational excellence, and accelerating sales growth within a rapidly expanding market leader.
Responsibilities
- Communicate job responsibilities and performance expectations to store management to ensure desired results; lead and develop store management personnel
- Lead, develop, and supervise the assigned store manager team to develop sales, engage teams, satisfy customers, and achieve consistent high performance
- Support store management in fostering a positive working environment and sense of teamwork among direct and personnel reports
- Develop and implement action plans using company-provided resources to improve operating results
- Work with the store manager to recruit, select, promote and determine store assignments for personnel reports to ensure proper and adequate staffing of each location within the district
- Confer with direct reports regarding advancement, discipline or termination of personnel
- Train and develop direct reports to ensure personnel reports achieve their maximum professional potential, using company-provided training materials
- Observe and evaluate store employees’ work performance and collaborate with the store manager to provide feedback and coaching as appropriate
- Collaborate with store manager to oversee the appropriate resolution of escalated employee and customer concerns
- Understand and oversee execution of the overarching company strategy while communicating and modeling the core values of the organization
- Communicate, cooperate and interact effectively with all levels of ALDI employees, customers, third-party vendors and business partners
- Review, investigate and resolve issues that arise within the district to minimize potential liability for the division and the company
- Oversee and ensure store managements’ compliance with established policies and procedures within the district, as well as applicable federal, state and local regulations
- Ensure store managers are appropriately coaching store personnel to comply with company customer service guidelines and demonstrate appropriate interactions with customers and co-workers
- Resolve concerns from store personnel and customers, and/or refer such concerns to the director store operations as necessary
- Model, communicate and supervise compliance with established policies and procedures
- Ensure a safe working environment by supporting the store manager in identifying and supervising the resolution of hazards and equipment and ergonomic issues
- Supervise adherence to company expense guidelines, inventory procedures, product handling, and cash handling policies and standard operating procedures to minimize losses and achieve financial targets
