About This Role
Driving business ownership and setting a benchmark for excellence, the District Manager inspires their team to embrace new opportunities, safeguard the customer base, and expand market share. This field-based position requires active engagement in operations, customer interactions, and employee development, with necessary travel between locations.
Responsibilities
- Act as the business owner for the district, taking full accountability for the district’s P&L, budget management, safety performance, sales growth, and personnel development
- Engage directly with field operations to ensure smooth daily operations, develop and maintain customer relationships, and resolve any issues that arise to drive customer satisfaction and retention
- Select, train, and coach district employees, fostering a culture of teamwork, continuous learning, and high performance
- Create and sustain an environment that supports employee morale and engagement, ensuring the development of talent within the district
- Ensure district operations comply with company safety standards, DOT regulations, and other applicable laws
- Continuously monitor safety performance and ensure all locations are adhering to safety protocols and regulations
- Instill and uphold a customer service culture that emphasizes customer retention, building strong relationships, and ensuring customer loyalty
- Identify and implement opportunities to improve service levels and expand market share
- Drive sales growth within the district, capturing new business opportunities and expanding market share
- Monitor competitor activity and market trends to stay ahead of industry shifts and customer needs
- Set clear performance goals for each location within the district, ensuring alignment with overall company objectives
- Review performance regularly, providing feedback, support, and development opportunities to employees
- Travel between district locations as needed to ensure operational success, assess challenges, and provide leadership support
- Manage resources effectively to meet operational demands and customer expectations
- Inspire and motivate the team to embrace new opportunities, champion the district’s vision, and achieve business goals
- Serve as a role model for leadership, accountability, and operational excellence
Requirements
- Bachelor’s degree or equivalent experience in lieu of a degree
- DOT or propane gas experience
- CDL with hazmat endorsement
- Solid understanding of distribution and dispatching
- Solid understanding of expense management concepts
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
