Directing the successful leadership of multiple store operations is the core of this role, including building strong teams, developing customer loyalty, and achieving set goals. This position suits a leader with a strong focus on customer satisfaction and sales, excellent communication, and strong leadership and interpersonal skills, who will supervise associates across several locations.
Responsibilities
Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment
Directly influence the talent development and business results of several field teams through GameStop's global performance management strategy and related tools, such as development planners and performance worksheets
Ensure that successful on-boarding and development occurs throughout the district
Communicate the potential that others have to grow with GameStop, including career path information
Encourage outstanding business results by focusing on specific behaviors and outcomes
Use the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others
Personally model the professional conduct expected of all GameStop leaders
Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and guest service data
Validate that stores are scheduling based on sales trends and business needs
Empower store teams to act quickly and creatively to resolve guest issues and respond effectively to guest issues elevated to the multi-unit or corporate level within three days
Review stores’ shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner
Collaborate with the Regional Loss Prevention Leader to respond favorably to all shrink reduction and safety opportunities
Monitor stores’ appearance and ensure all company standards are maintained
Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution
Requirements
3 years of successful, related experience as a multi-unit leader
A Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is required, although equivalent experience may be accepted as a substitute
Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely
Strong understanding of what is needed to motivate and retain top talent
Proven ability to achieve outstanding business results through others, from a distance
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Proven commitment to self-directed learning, peer mentoring, and use of all GameStop development resources
Ability to travel unaccompanied and unassisted if necessary, including overnight stays
Strong guest service skills, including clear verbal and written communication skills
Strong organizational skills, with ability to handle multiple, detailed projects
Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices
Ability to move unassisted throughout stores for extended periods (up to 12 hours per day)
Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
Key Job Skills And Abilities
Planning and Organizing: Establishing course of action for self and others to ensure that work is completed efficiently
Prioritizes: Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate
Determines tasks and resources: Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed
Schedules: Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones
Leverages resources: Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently, coordinates with internal and external partners
Stays focused: Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion
Gaining Commitment: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
Opens discussions effectively: Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest
Clarifies the current situation: Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood
Develops others and own ideas: Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions
Facilitates agreement: Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment
Closes discussions with clear summaries: Summarizes outcomes of discussions and establishes next steps (if needed)
Establishes good interpersonal relationships: In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports)
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Tries to understand changes: Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes
Approaches change or newness positively: Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others
Adjusts behaviors: Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors
Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Marketing knowledge: Understands and uses effective marketing techniques to support the region’s and the individual’s objectives and maximize the return on its marketing dollars
Financial management knowledge: Understands basic finance (e.g., financial analysis, accounting, budgeting) and can use financial data to accurately diagnose business conditions, identify key issues, and develop strategies and plans
Industry knowledge: Understands the industry and the factors that can affect regional and corporate goals; uses industry knowledge in planning and decision making
Keeps up to date: Stays abreast of current developments and trends in all relevant technical and professional areas
Important Details
Certain state-specific exceptions may apply
About the Company
GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
