District Manager

About This Role

Leading multiple salon locations and developing future leaders is the core of this district manager position. The role suits an experienced, high-energy individual who enjoys coaching others, improving business performance, solving problems, and creating a thriving culture for employees and customers.

Responsibilities

• Drive membership growth, retail sales, wellness utilization, customer retention, and overall profitability
• Analyze business trends and create action plans that improve results
• Coach leaders and teams to achieve and exceed key performance indicators
• Ensure company promotions and initiatives are executed successfully
• Maintain exceptional operational standards across every location
• Conduct regular store visits focused on coaching, accountability, and execution
• Ensure stores consistently deliver an outstanding customer experience
• Monitor compliance, equipment readiness, merchandising, and operational consistency
• Recruit, develop, coach, and retain exceptional Salon Directors and future leaders
• Conduct regular one-on-one coaching and performance discussions
• Build leadership pipelines and succession plans
• Foster a positive, high-performance culture centered on accountability, development, and recognition
• Monitor payroll, labor, inventory, profitability, and controllable expenses
• Utilize reporting and business analytics to identify opportunities and solve operational challenges
• Present district performance, trends, and action plans to senior leadership
• Make thoughtful business decisions that balance people, operations, customer experience, and financial performance

Requirements

• Experience leading multiple retail or service locations
• Loves coaching, mentoring, and developing leaders
• Understands sales performance, business analytics, and operational excellence
• Can build strong relationships while holding people accountable
• Thrives in a fast-paced, ever-changing environment
• Thinks like a business owner and enjoys solving problems
• Is organized, self-motivated, and driven to achieve results
• Communicates professionally and confidently with leaders at all levels
• Valid driver's license and reliable personal vehicle
• Ability and willingness to travel regularly throughout the assigned district

Nice to have:

• Multi-unit leadership experience
• Retail, sales, hospitality, fitness, beauty, wellness, restaurant, or service industry leadership experience
• Strong leadership, coaching, and communication skills