About This Role
Leading a district and taking full accountability for its performance is the core of this field-based leadership position. The District Manager inspires their team to embrace new opportunities, safeguard the customer base, and expand market share, while actively engaging in operations, customer interactions, and employee development. Experience in the propane or oil and gas industry is beneficial.
Responsibilities
- Act as the business owner for the district, taking full accountability for the district’s P&L, budget management, safety performance, sales growth, and personnel development
- Engage directly with field operations to ensure smooth daily operations, develop and maintain customer relationships, and resolve any issues that arise to drive customer satisfaction and retention
- Select, train, and coach district employees, fostering a culture of teamwork, continuous learning, and high performance
- Create and sustain an environment that supports employee morale and engagement, ensuring the development of talent within the district
- Ensure district operations comply with company safety standards, DOT regulations, and other applicable laws
- Continuously monitor safety performance and ensure all locations are adhering to safety protocols and regulations
- Instill and uphold a customer service culture that emphasizes customer retention, building strong relationships, and ensuring customer loyalty
- Identify and implement opportunities to improve service levels and expand market share
- Drive sales growth within the district, capturing new business opportunities and expanding market share
- Monitor competitor activity and market trends to stay ahead of industry shifts and customer needs
- Set clear performance goals for each location within the district, ensuring alignment with overall company objectives
- Review performance regularly, providing feedback, support, and development opportunities to employees
- Travel between district locations as needed to ensure operational success, assess challenges, and provide leadership support
- Manage resources effectively to meet operational demands and customer expectations
- Inspire and motivate the team to embrace new opportunities, champion the district’s vision, and achieve business goals
- Serve as a role model for leadership, accountability, and operational excellence
Requirements
- Bachelor’s degree or equivalent experience in lieu of a degree
- DOT or propane gas experience
- CDL with hazmat endorsement
- Solid understanding of distribution and dispatching
- Solid understanding of expense management concepts
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers