About This Role
This role is for a Dispensary Fulfillment Manager who will oversee the day-to-day fulfillment operations, including managing associates, to ensure compliance and operational excellence. The manager will work with the Inventory Manager to monitor product quality, check expiration dates, and streamline workflows, while also handling opening and closing responsibilities and supporting inventory management systems.
Responsibilities
- Oversee the fulfillment team to ensure overall compliance and efficiency with inventory flow and operations
- Lead and manage the picking and pulling of products for orders, ensuring timely and accurate selection
- Oversee inventory levels, optimize space utilization and organization to maximize team efficiency and accuracy
- Establish and execute process improvements, efficiencies, and best practices
- Assist with maintaining product quality standards, including checking expiration dates and handling storage requirements
- Manage the overall inventory flow and efficient operations
- Ensure all fulfillment team members are trained, coached, and accountable in all fulfillment functions: "Runner", "Picker", "Scanner", and "Teams Comms"
- Create, maintain, and distribute inventory reports and maintain accurate records in inventory management systems
- Investigate and resolve minor inventory discrepancies and escalate issues as needed to the Inventory Manager
- Comply with dispensary policies, including local and state regulations and security protocols
- Contribute to maintaining a clean and organized storage area to optimize space and accessibility
- Assist and manage routine inventory audits to support overall compliance and accuracy
- Stay updated on product types and basic industry knowledge to support informed inventory management
- Backfill vault roles due to employee call outs
- Perform all functions within the seed to sale tracking systems
- Foster a culture of professionalism, guiding teams to achieve optimal results
- Promote a culture of teamwork and inclusion while providing support and guidance to the team and providing feedback to management
- Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures
- Retain and develop top performers by understanding individual's motivations and providing actionable feedback
- Train, coach, and lead the team in all dispensary retail associate functions, sales goals, and KPIs
- Address low performance quickly, compassionately, and in alignment with company policies
Requirements
- Must be at least 21 years of age
- Ability to pass a Federal and State criminal history background check
- Associate's degree in Business Administration, Sales Management, Supply Chain Management or Logistics (Bachelor's Degree Preferred)
- Minimum of three (3) years of experience that demonstrates growth and/or advancement in complexity, difficulty, or level of responsibility
- Minimum of three (3) years of managerial experience
- Minimum of three (3) years of inventory or fulfillment management experience, with two (2) years of cannabis experience preferred
- Minimum of two (2) years of METRC experience
- Excellent leadership skills, with steadfast resolve, personal integrity, and business acumen
Nice to have:
- A passion for the cannabis culture
- Comprehensive knowledge of inventory management
- Strong attention to detail
- Excellent verbal and written communications skills
- Desire and ability to work as a member of a team
- Creative quick thinking to serve as a problem solver with a positive outlook
- Ability to foster collaboration, be a team player, though also independent and self-motivated
- Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s
- Comply with all HR policies including confidentiality and non-disclosure
- Maintain open communication with the management team and other co-workers
- Strong work ethic, integrity, and desire to be accountable, transparent and proactive
- Ability to work at a fast pace in a high production environment
Important Details
- Schedule: On-site 5 days a week
Physical Requirements
- Regularly talk or hear
- Frequently use hands or fingers to handle or feel objects, tools, or controls
- Occasionally stand/walk/sit, and reach with hands and arms
- Occasionally lift and/or move up to 50 pounds
- Specific vision abilities required include close vision, distance vision, and the ability to adjust focus
- Noise level in the work environment is usually low to moderate
About the Company
This company is a growing medical and recreational cannabis manufacturer on the East Coast, focused on producing high-quality cannabis at affordable prices. They aim to democratize cannabis and are ready to expand in the MD/DC market with a strong grow operation and brand.
