Dispatcher - Transportation Dispatcher

About This Role

This transportation dispatcher role involves managing a high volume of incoming calls, communicating with drivers, and responding to email inquiries. The dispatcher will also be responsible for problem-solving throughout the day, ensuring smooth operations for shared mobility solutions.

Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Requirements

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Provide quick real time responses to requests
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment

Nice to have:

• Experience using a Transportation Management System (TMS)
• CDL
• Bilingual

Benefits

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits
• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance
• On-the-job training and skills development
• Internal transfer opportunities for career growth

About the Company

WeDriveU is a leader in shared mobility solutions, connecting communities, campuses, and workplaces. The company operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year with over 5,500 team members and 4,000 vehicles across 55 U.S. locations.