About This Role
This full-time role involves dispatching trucks to ensure timely departures and monitoring drivers, while also communicating with customers about potential late deliveries or issues. It is a crucial position for maintaining exceptional service within a large distribution team.
Responsibilities
- Process customer invoices and assemble delivery paperwork efficiently
- Monitor shipping and route progress using SCI and People Net Link, verifying on-time arrivals
- Break down driver packets and manage customer invoice processing
- Collaborate with customer care to notify clients of late truck updates
- Engage with customer care for service escalations and resolution
- Sort, separate, and file invoices, route packets, and driver inspections
- Complete data entry for equipment information, driver start/end times, and actual delivery times
- Handle all incoming calls and emails professionally
- Re-dispatch drivers as needed to ensure coverage and support on-time deliveries
- Dispatch repair services for equipment breakdowns and manage accident reporting procedures
- Maintain a clean and safe working environment, reporting any violations of company policy to your supervisor
- Perform other relevant job duties as required
Requirements
- Transportation/Dispatch experience preferred but not required
- Understanding of safety guidelines and regulations
- Ability to remain calm and professional in fast-paced, stressful situations
- Strong organizational and time management skills with the ability to prioritize tasks independently
- Excellent communication skills, capable of effectively interacting with all levels of employees
- Keen attention to detail and accuracy
- Proficient in Microsoft Office applications
- Familiarity with delivery routes and DOT rules and regulations
- Understanding of warehouse procedures for a comprehensive grasp of all processes
Benefits
- Comprehensive medical, dental, and vision coverage
- Robust 401(k) plan
- Generous vacation time
- Training and advancement opportunities
- Company events
- Picnics
- Recognition programs
Important Details
- Physical Environment/Demands: Most work is performed in a temperature-controlled office environment. Incumbents may sit for long periods at a desk or computer terminal. Regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. May use calculators, keyboards, telephones, and other office equipment during the normal workday. Stooping, bending, twisting, and reaching may be required to complete job duties. Infrequently exposed to temperatures ranging from 20 to 90 degrees Fahrenheit in the dock area or outside the work area. Specific vision abilities required include close vision.
