About This Role
This dispatcher role supports all service department personnel at a branch by handling administrative duties, including managing calls, creating quotes, processing work orders, and dispatching technicians. It suits an organized individual with strong communication skills and computer proficiency.
Responsibilities
- Handle incoming phone calls to the branch
- Produce quotations and estimates
- Take and deliver messages to branch personnel
- Effectively communicate with Service Department Personnel to address customer needs
- Assign jobs to Shop Technicians
- Dispatch Field Service Technicians
- Open and properly segment work orders applying correct codes and tax information
- Handle closing of work orders in a timely fashion
- Adjust service technician time when necessary
- Obtain Purchase Orders from customers as required
- Charge time to work orders
- Fill in for supervisor when needed
Requirements
- High school diploma or the equivalent
- Experience and demonstrated skill using personal computers including Microsoft Word and Excel
- Basic typing skills
- Telephone, verbal, and written communication skills
- Organizational skills
- Microsoft SharePoint
- Microsoft Dynamics AX
- Job Training
- Business communication skills training
- OSHA and MSHA required training
- Compliance training
- Safety Summary
Nice to have:
- Prior clerical or administrative experience
Important Details
- Working Conditions: Work is normally performed in a Service Department shop office environment. Some work must be performed in the shop environment with limited exposure to physical risk.
- Physical Requirements: Speaking, Listening, Writing, Typing, Reaching, Kneeling, Grasping, Stooping, Lifting up to 25 lbs.
- Job Hazards: Tripping, slipping, falling, Repetitive hand motion (computer work), Back and neck strain, Stress, Potential harm from operating office equipment
