Dispatcher I - Service Response Center

PRN- as need

Akron City Campus

*must work weekends*

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary:

Responsible for the daily operation of various computer systems and application software for the purpose of providing timely and efficient customer response for transport services. Provides administrative support to Sodexho directors by providing data collection support (spreadsheets, document generation, etc.) and other duties as assigned.

Formal Education Required:

a. High School graduate.

Experience & Training Required:

a. Demonstrated knowledge of Windows, MS Office and its’ associated application software (Word and Excel) in a multi-task environment.

b. Possess excellent organizational skills, interpersonal and customer relations’ skills. Must be able to communicate effectively over the telephone.

c. Knowledge of keyboard.

Other Skills, Competencies and Qualifications:

a. Sitting most of the shift using both computer

b. Ability to work well with a team environment: by accepting and offering honest and constructive feedback by supporting team goals and encouraging other team members.

c. Ability to understand and carry out the vision of patient care at Summa: to create a patient care environment that is focused on the needs and expectations of the patients.

d. Ability to use all methods of communication effectively including electronic methods.

e. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

f. Ability to be self-directed in executing responsibilities of the team structure.

g. Ability to take initiative to contribute beyond the scope of formal duties (suggesting innovative ideas and providing suggestions for the teams continued success).

h. Shows flexibility and adaptability in meeting the environmental constraints and demands placed on services as is common with changing reimbursement and managed care targets.

i. Assumes accountability for demonstrating behaviors consistent with the customer service policy.

j. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

Level of Physical Demands:

a. Sedentary: Exerts up to ten pounds of force occasionally, and/or a negligible amount of force frequently.

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay