Dispatcher

About This Role

Dispatching for Auckland Council involves managing customer service requests, complaints, and regulatory compliance inquiries. This pivotal role serves as the primary point of contact for customers and ensures efficient allocation of tasks to field staff, maintaining high levels of customer satisfaction through proactive follow-up. The role suits a seasoned professional with a strong background in customer service and regulatory compliance.

Responsibilities

• Manage customer requests regarding building issues, bylaws, noise and animal complaints, and resource management
• Monitor and manage the progress of jobs from initiation to completion
• Prioritise tasks based on risk assessment and escalate stalled jobs as necessary
• Ensure compliance with local government regulations and safety protocols for field staff
• Contribute to business improvement initiatives and enhance service delivery

Requirements

• Minimum of 5 years proven experience in the delivery of customer service
• Experience coordinating fast-paced customer service operations
• Experience implementing risk-based prioritisation procedures for service requests
• Demonstrated effective collaboration with diverse stakeholders to achieve shared objectives
• Excellent communication and listening skills
• Proactive approach to problem-solving
• Ability to adapt and respond promptly in a controlled, confident manner to multiple situations concurrently
• Experience in call center environments
• Proficiency in Microsoft Office applications and maintaining information integrity

Nice to have:

• Relevant qualification, e.g., business administration or extensive relevant industry experience
• Familiarity with local government legislation and practices

Benefits

• Flexible working conditions
• Focus on well-being
• Culture of continuous improvement
• Employer Kiwisaver contribution

Important Details

• Schedule: Rotating 10-hour shifts, 4 days work and 3 days off; 40 hours per week; includes weekends and public holidays. Morning shifts start at 5:30 am and afternoon shifts start at 9:00 am.
• Contract: Permanent, full-time
• Application deadline: Friday, 6th November 2026

Application Process

• Advise of any support or access requirements at the time of application to assist through the recruitment process

About the Company

Auckland Council directly impacts the lives of over 1.7 million Aucklanders. The organisation is recognised for its commitment to diversity, equity, and inclusion, accredited by GenderTick, and a signatory of the Pride Pledge.