Dispatcher

About This Role

At Foundation Building Materials (FBM), the Dispatcher is vital to daily operations, coordinating drivers, routes, and deliveries to ensure everything runs smoothly. This fast-paced role requires strong communication and problem-solving skills to keep teams and customers connected.

Responsibilities

• Provide schedules and dispatch delivery crews in a safe and efficient manner while maximizing branch profitability
• Responsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staff
• Use and maintain Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
• Provide instruction to drivers if a logistical or customer service issue should arise
• Call to confirm address, material, stocking conditions, and any other needed information on all deliveries before the truck leaves the FBM warehouse
• Manage the material accuracy/verification process for each truck pre-delivery
• Monitor and report (as needed or requested) on labor costs for each delivery
• Establish, build, and maintain customer relationships
• Communicate effectively with customers, sales, and management regarding delivery statuses
• Maintain professional, courteous, and ongoing contact with customers before, during and after a sale
• Communicate any concerns or issues directly to Branch Manager
• Attend all required meetings in relation to deliveries and overall company
• Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
• Adhere to all company policies and procedures, DOT and OSHA standards
• Perform other duties as assigned

Requirements

• Strong computer knowledge/data entry skills
• Ability to quickly and accurately perform basic math skills
• Assertive – demonstrated ability to “take charge” and be pro-active when necessary
• Strong written and verbal communication skills
• Ability to quickly read a road/geographical map and communicate directions to someone else
• Demonstrated effective (polite, organized, questioning) telephone skills
• Flexibility/adaptability in personal work schedule and in product/delivery scheduling
• Strong organizational skills
• Approach job assignments with positive "can do" attitude
• Effective interpersonal skills with customers and peers
• Demonstrated ability to follow instructions with limited guidance

Nice to have:

• Bilingual (Spanish)
• Building products knowledge