Dispatcher (Emergency Services)
National Park Service
RemoteFull timeMid levelPosted today
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National Park Service
Duties
Major Duties: The fundamental objectives of the work performed in this position are: 1) Resource Protection - preserving the natural, cultural, and human resources of the park by preventing the degradation, deterioration, and destruction of the ecosystems, scenery, wildlife, historical structures and artifacts; and by preventing the loss and theft of objects, flora, and wildlife. Provides services to more than one park; 2) Communications - receives and processes emergency and non-emergency requests for service and information by telephone, radio or walk-ins. The dispatcher obtains the essential facts and dispatches the appropriate response units (such as law enforcement, search and rescue, and fire), maintains documentation and makes notifications; and 3) Equipment and Software Functions - operates multi-frequency radio console, multi-agency frequencies, a complex closed-circuit surveillance system, a security bollard system, computer-based radio and surveillance recording systems, multi-purpose alarm systems, and performs general communications center duties including file maintenance, typing, data entry, and processing a high volume of telephone calls. Dispatch also operates numerous computer applications, including a complex law enforcement network. Dispatch safeguards confidential and law enforcement sensitive information, processes law enforcement requests and paperwork, and maintains detailed computerized logs. This position also requires the entry of case records, processing of violation notices, arrest entries, and other documents. These duties constitute the basic reasons for the existence of this position, occupy a substantial portion of the Dispatcher's working time and are assigned on a regular and recurring basis. This position is suited for a team player who can work and communicate well in both calm and stressful situations.
Area Information: The Jefferson National Expansion Memorial is located in downtown St. Louis, Missouri, on the banks of the Mississippi River. The park memorializes the city's role in westward expansion through the 630 foot Gateway Arch and underground Museum of Westward Expansion. The Old Courthouse commemorates the site where the slave Dred Scott began his freedom suit, ultimately leading to the divisive U. S. Supreme Court decision that polarized the nation and became a leading cause of the Civil War.
With a remarkable low cost of living for all the comforts and attractions it affords, St. Louis has a small-town feel, but offers all the amenities you'd expect in a major metropolitan area, including top-notch health care and education resources. Together with many suburban and rural communities in both Missouri and Illinois, the St. Louis region offers something for everyone.
Qualifications
To be eligible for this position, you must possess the following specialized experience and/or education before the closing date of this announcement:
PLEASE NOTE: THIS IS NOT A ENTRY LEVEL POSITION - YOU MUST HAVE PRIOR SPECIALIZED EXPERIENCE DOING EMERGENCY SERVICES DISPATCHING OR PUBLIC SAFETY DISPATCHING TO BE ELIGIBLE FOR THIS POSITION.
Specialized Experience - One year of specialized experience which is equivalent level to the GS-5 level is considered qualifying. Examples of qualifying specialized experience for this position includes relaying information on a radio or telephone system; working as an emergency communications operator; dispatching information on a fire or at a construction site; producing criminal reports through a computer system; or coordinating emergency response efforts. Additional examples of specialized experience include but are not limited to the following: 1) Processing incoming calls on a multi-line phone system; 2) Operating and monitoring closed circuit surveillance system; 3) Broadcasting pertinent information to law enforcement personnel and employees in the field by a variety of communication methods; and 4) Serving as a visitor information source for questions after hours and when park offices are closed. Experience may have been gained in the private or public sector and may have been paid or unpaid, including volunteer work done through National Service programs (e.g. Peace Corps, Americorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time in Grade Requirements: Time-in-grade requirements must be met by the closing date of this announcement. This requires applicants who have held a GS position at any time within the past 52 weeks to have served at least 52 weeks at the 05 grade level in the normal line of progression for this occupation.