About This Role
This dispatcher role involves receiving and routing emergency and non-emergency calls, dispatching drivers to service calls, and operating various communication equipment. The position requires working weekends and evenings and is suited for someone who can react calmly and effectively to urgent situations.
Responsibilities
- Receive calls for service and dispatch field units to roadside situations
- Determine the nature and location of calls, prioritize them, and dispatch drivers accordingly
- Provide assistance and information to callers
- Maintain awareness of field unit activity within the computer-aided dispatch (FSL) system
- Communicate with drivers through radio in accordance with mandated regulations
- Maintain status and location of drivers in the field
- Operate a variety of specialized communication equipment including computer terminal with computer-aided dispatch software, radio console, scanner, and related electronic systems and devices
- Respond to public inquiries courteously and provide information within the area of responsibility
- Resolve complaints efficiently and timely
- Provide exceptional customer service
- Perform a variety of dispatch duties
- Establish priority of emergency situations
- Effectively communicate and elicit information from callers and drivers
- Analyze and interpret maps
- Operate high call volume multi-line phones, radio transmitting system, and computer-aided dispatch system with multiple screens
- Respond to and resolve difficult and sensitive inquiries and complaints
- Work independently in the absence of supervision
- Prepare and maintain a variety of files, records, and reports
- Type accurately at a speed necessary for successful job performance
- Understand and follow oral and written instructions
- Operate a variety of office equipment including a computer, telephone, and radio
- Interpret and apply Federal, State, and local policies, procedures, laws, codes, and regulations
- Communicate clearly and concisely, both orally and in writing
- Establish and maintain cooperative working relationships with those contacted in the course of work
Requirements
- Experience is a plus
- Maintain mental capacity which allows for effective interaction and communication with others
- Maintain physical condition appropriate to the performance of assigned duties and responsibilities
- Maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, writing, and operating assigned equipment