Dispatcher

About This Role

Dispatching County fire, emergency medical, and local government services is the core of this role, which involves receiving requests for emergency and non-emergency assistance. The position is critical for evaluating and processing requests for fire, medical, and rescue services across multiple jurisdictions, operating in a high-volume, multi-agency communications environment.

Responsibilities

• Receive emergency and non-emergency calls for service and inquiries from the public and enter information in the CAD system
• Dispatch appropriate fire, EMS, and support resources using Computer-Aided Dispatch (CAD) systems, radio communications, and mapping tools
• Maintain continuous communication with field personnel, providing updates, additional information, and resource coordination as situations evolve
• Monitor multiple radio channels simultaneously, ensuring timely acknowledgment of status changes, unit availability, and incident progression
• Provide vacation and temporary relief as required
• Provide other duties as required

Requirements

• Typing speed of 30 WPM
• One (1) year experience with a Fire or EMS agency, such as that acquired as a seasonal firefighter or in a Fire Academy, or similar experience that required knowledge of fire equipment and response procedures
• OR One (1) year experience as a dispatcher operating a computer-aided dispatch (CAD) system in a public safety environment
• Candidates must undergo and successfully complete a background investigation, including a fingerprint check, and medical examination

Nice to have:

• Current or previous experience as a Dispatcher or System Status Controller dispatching emergency response services within San Bernardino County and Riverside County areas

Important Details

• Schedule: rotating shifts, including days, nights, weekends, holidays, and evenings, as well as mandatory overtime; grave yard shifts as required

Application Process

• Complete and submit the online employment application
• Applications will be referred directly to the hiring department for consideration
• Allow ample time to complete your application and consider having your profile created and or updated before applying for the position
• Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline
• You will receive an onscreen confirmation and an email once your application has been successfully submitted

About the Company

CONFIRE, JPA is a Joint Powers Authority (JPA) located in San Bernardino County California established to provide communications, dispatch, computer information systems support (IS), and geographic information systems (GIS) to CONFIRE member and contract agencies. The CONFIRE Communications Center's (Comm Center) primary function is to provide 24-hour/365-day direct fire, EMS, and rescue dispatch services to CONFIRE agencies. Beyond the direct fire dispatch role, Comm Center also functions as the San Bernardino County (XBO) Operational Area dispatch, which provides large incident coordination for fire, local government, and emergency medical resources on a countywide basis.