About This Role
The Dispatcher coordinates, schedules, and assigns labor and equipment to provide timely service to customers. This role involves substantial discretion under limited supervision and requires working long hours, including off-hour telephone coverage, weekends, and holidays.
Responsibilities
- Monitor and maintain a log of all equipment and personnel
- Monitor activities and evaluate whether related regulations, policies, and procedural guidelines are followed
- Operate and maintain office equipment including telephone, facsimile, photocopier, Microsoft Windows, and the Fleet Cost & Care system
- Evaluate, process, and transmit information, instructions, and permits
- Prepare daily dispatch reports and determine schedules and forward as appropriate
- Evaluate DOT regulations and take action to ensure compliance
- Evaluate labor and equipment needs, assign, and dispatch labor and equipment and maintain communication with operators and drivers
- Coordinate with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner
- Act as a liaison between customers, salespeople, operators, and operations
- Determine how to conduct layoffs when necessary to reduce labor force due to lack of work
- Assess changing weather conditions affecting crews and determine when to suspend activities if necessary
- Create appropriate maps and direction charts to assure compliance with applicable permit laws
- Conduct all business in a professional, respectful manner
- Maintain customer relationships, ensuring customer satisfaction, and responding to customer complaints
- Handle problems or emergencies that arise in the field
- Take orders from customers and enter into crane rental agreements
- Consider the operator’s familiarity with the job sites, operator’s relationship with the customer, particular needs of the job, the dimensions, capacity and sizes of the cranes, and the reliability and qualifications of the operator when filling customers’ orders
- Prepare and review job tickets
- Maintain the crane rental schedule
Requirements
- Proficient with basic computer skills (i.e., Microsoft Word, Excel, etc.)
- Problem solver – exercise discretion and judgment to best manage available resources
- Knowledge of local geography
- Time management skills
- Punctual
- Assume responsibility
- Take responsibility for exercising independent judgment within areas of responsibility
- Can work under stress
